Need Help?

If you have an issue or question that requires immediate assistance, .
you can email us sales@soopakx.com and we will get back to you within 20-36 hours!

F.A.Q

Yes! We are happy to serve you at our warehouse locations. We work at two locations. You are free to visit our facilities at the below addresses. One of our customer service representatives will be there to assist you.

520 William St, Cobourg, ON K9A 3A5, Canada

Unit B 3640 McNicoll Ave Scarborough, ON M1X 1G5 Canada

If you want to talk with us, call us at 905-677-2888. If you want to write to us, email us at sales@soopakx.com. If you want to talk directly to one of our customer service representatives, then visit one of our facilities.

Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible.

Once your order is placed, we cannot guarantee that it can be canceled. However, please contact us as soon as possible.

If you believe that you have received the wrong product, kindly avoid using the item(s) and ensure they remain in their original packaging. Please contact our Customer Service Representatives, and they will assist you in either reshipping the correct item or providing a credit back. In some cases, we may request a photograph of the incorrect product received.

You can contact one of our customer service representatives through phone or email. They will assist you in placing an order.

Yes. You can visit either if our facilities for pick up.

For minimum order related enquiries, please contact our customer service representatives.

Technical Questions

It depends on the material. Many plastic and paper containers are microwave-safe, but before using in microwave oven, it’s essential to check the packaging or container specifications for guidelines.

Yes. The paper boxes are great for Hot and Cold Foods like rice, noodles, chicken, snacks & salad

Coated Poly Options: PP, PE, PLA

Yes. The paper boxes are coated with poly which shows high performance of grease and water resistance.

Yes. They are leakproof.

Lids Options: PAPER, PET, PP

Paper containers are great for hot and cold foods like Soup, Ice Cream, Wet Dish, Salad

Hot and Cold Drinks

We have Single/double Walls and Ripple Cups

We have coated poly options: PE, PLA

Lids Options: PS

Yes. The paper-based products are made from an FSC-certified facility.

The most obvious advantages of eco-friendly packaging are the ability to reduce the impact on the environment and help the reputation of any business that uses it. We have blister packs and these, as well as other eco-friendly packaging, help to reduce the quantities of plastic necessary to create packages, in turn reducing environmental impact. Packaging is becoming more popular and can help both printing businesses and those selling packaged products.

We do not sell corrugated boxes.

Yes. Upon your request, we can print text and pictures of all sizes.

Yes! We can help convert your packaging idea into reality. You can work with our designers and guide the process from start to finish, for results that satisfy your needs and stay aligned with your budget. This service is intended to help you save time. You will receive professional advice, an on-brand, beautiful design and print-ready files that are customised to our printing specifications.

Unable to find satisfactory answers ? Contact Support