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Terms & Conditions
Welcome to our website. We offer this website as a service to our customers. Please take a moment to review the fundamental rules outlined in our "Terms of Use & Legal Notices," which regulate your utilization of our website. By accessing our website, you agree to adhere to the terms and conditions detailed below, along with our Privacy Policy and any disclaimers or additional terms and conditions found elsewhere on our website (collectively referred to as the "Agreement"). Your usage of our website implies your consent to comply with and be bound by the Agreement. If you do not agree to abide by the Agreement, kindly refrain from using our website. It's important to note that even if you "bookmark" a specific section of our website to bypass the Agreement, your use of, or interaction with, any part or page of our website still obliges you to the terms of the Agreement. As we reserve the right to revise the Agreement at any time, we suggest checking these pages periodically to stay informed about any updates.
Registration
To fully access the features of this website and place orders for products and services, you must register and establish a membership account with SoOPAKX. If new or enhanced features are introduced, previously registered users won't need to re-register. However, they may need to re-acknowledge these Terms and Conditions or other terms accompanying these updates. Upon registering an account, users also consent to subscribe to our E-Newsletter from SoOPAKX and our subsidiary companies SoOPAK and Beneco Packaging, a free service. Users can opt out at any time by selecting the unsubscribe option in any SoOPAKX newsletter.
When registering, you agree to provide accurate and current information about yourself (and your company) and to keep this information up-to-date. Not all products and services on the website maybe available to all customers.
As part of registration, you must create a User ID and choose a password, keeping it confidential. You are responsible for all activities under your User ID and password. If you suspect any compromise, change your password promptly. Notify SoOPAKX immediately if you become aware of any unauthorized use of your User ID and password.
General Information
Written format is required for final approval; verbal approvals will not be accepted. The job is considered complete if within +/- 5% of the quoted specifications. Quoted prices exclude shipping, handling, or applicable sales taxes. Prices are subject to change without notice. Full payment is required upon order acceptance, and unless alternative payment terms are arranged and the account is current, your credit card will be charged upon order placement.
Production Turnaround Time
SoOPAKX's standard turnaround time is contingent on the specific product you order. If no specific time is mentioned by the customer, the standard turnaround time will be considered.It's important to note that turnaround times mentioned do not encompass the time required for shipping. The estimated delivery date is a combination of the turnaround time and the shipping duration. Once your order is placed your turnaround time generally cannot be changed and billing charges will not be reversed.
For added convenience, SoOPAKX provides various production turnaround times depending on the product. During the order process, the available turnaround times for a particular product will be indicated.Â
The Same Day option (not available in all locations) ensures that all production-ready jobs confirmed by 10:00 a.m. will be ready for shipping or pick-up by the day's end. Jobs confirmed after this time will be considered as received on the following business day.
Pick Up and Delivery
Pick up is available only until 6:00 p.m. (orders completing after 5:00 p.m. may not be available for pick up until the following morning).
Delivery (if available) will be on the next scheduled delivery day. We do not offer same day turnaround combined with same day delivery.
The customer pays the shipping cost upfront. If the SoOPAKX carries the responsibility, SoOPAKX will expense the shipping cost for the customer; otherwise, the customer will be responsible for the shipping cost;
* If you choose group shipping this may add at least one additional day to your chosen turnaround time.
* Orders are not shipped or delivered on weekends or holidays.
* Delivery delays can occasionally occur.
Shipping rates
Shipping charges for your order will be calculated and displayed at checkout. It would all differ based on the products you ordered, given that they are all customized and with different quantity and weights.
Customs, Duties and Taxes
SoOPAKX is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
SoOPAKX is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Additional shipping cost outside of Canada and the U.S. would be on customers’ own spend.
Refund/ Cancellation Policy
At SoOPAKX, we provide take-out containers and to-go boxes that help you achieve business success. Your satisfaction is our highest priority. We are sorry if things didn’t work out. We will gladly refund or exchange the products for quality issues upon the delivery of the products subjected to below terms and conditions.
The customer must contact SoOPAKX customer service team within 10 business days upon the delivery of the boxes. The customer can only ship back the boxes once SoOPAKX customer service team approves the request. SoOPAKX will not accept any returning products that are not approved by SoOPAKX customer service team in advance.
The customer should return the products to the address provided by the customer service team. SoOPAKX will not be responsible if the customer returns the products to the incorrect address.
The customer pays the shipping cost upfront. If the SoOPAKX carries the responsibility, SoOPAKX will expense the shipping cost for the customer; otherwise, the customer will be responsible for the shipping cost.
If the products are defected during shipment, the customer should contact the carrier.
If a refund is required for the product return, SoOPAKX will provide in-store credit to the customer’s online account. The customer may use the credits for any further purchases. Credit back will only be provided once the defected products are returned and for the quantity of defected product received by us.
Returned products will be accessed by our quality team. If the quality team finds the claim to be valid, then the request will be forwarded.
Over/Under Runs
Although we endeavor to ship the quantity ordered, SoOPAK reserves the right to ship within 10% over or under the requested quantity. quantities ordered, SoOPAKXÂ will bill for the over/under run quantities delivered within this tolerance. If customer requires exact quantities, this should be communicated with the customer service team in advance.
Order Cancellation Policy
Order that are cancelled are subject to a cancellation fee based on the current production status of your job. The fees are as follows:
No Refund — There will be no refunds of any kind after a job has been approved.
Intellectual Property
Copyright Ownership. This Website, the Website layout and design, and all Website page themes and skins are the property of SoOPAKX and are protected by U.S., Canada, and international copyright laws. All content of the Website, including without limitation, HTML text, graphics, other files, code, software layout, designs, forms, templates, artwork, photographs, images, document layouts, text, fonts, music, software tools, and other information, either alone and/or as compilation thereof (collectively, the ‘Site Content"), constitutes the copyrighted property of SoOPAKX or of those parties from whom SoOPAKX has licensed such property, and is protected by United States, international and other laws. SoOPAKX reserves all rights in and to this Website and the Site Content worldwide. Your use of this Website and/or any Site Content does not convey to you or any other person an interest of any kind to the Site Content. SoOPAKX reserves the right to add to, delete from, or modify any part of the Site Content at any time without prior notice.
Copyright Policy. It is our policy to respond to clear notices of alleged copyright infringement that comply with the United States Digital Millennium Copyright Act (DMCA). This policy describes the information that should be present in these notices. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. The form of notice specified below is consistent with the form suggested by the DMCA, but we will respond to notices of this form from other jurisdictions as well. It is expected that all users of any part of this site will comply with applicable copyright laws. If, however, we receive proper notification of claimed copyright infringement, our response to such notices will include removing or disabling access to material claimed to be the subject of infringing activity and/or terminating subscribers, regardless of whether we may be liable for such infringement under United States law or the laws of another jurisdiction. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that they may make a counter notification pursuant to Sections 512(g)(2) and (3) of the DMCA. We may also document notices of alleged infringement on which we act.
Infringement Notification. Upon receipt of proper notification of claimed infringement, we will follow the procedures outlined herein and in the DMCA.
To file a notice of infringement with us, you must provide a written communication (by fax and regular mail) that sets forth the information specified in the list below. Email communication will not be permitted. Please note that you will be liable for damages (including costs and attorney's fees) if you materially misrepresent that material is infringing your copyright(s). Accordingly, if you are not sure if you are the proper copyright holder or if copyright laws protect the material of yours, you may want to consult a lawyer.
Send the written communication to: SoOPAKX, Unit B 3640 McNicoll Ave Scarborough, ON M1X 1G5 Canada
Trademarks. "SoOPAKX," "soopakx.com," and their respective designs and/or logos, are either trademarks or registered trademarks of SoOPAKX and may not be copied, imitated or used, in whole or in part, without the prior written permission of SoOPAKX. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of SoOPAKX, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of SoOPAKX. All other trademarks, registered trademarks, product names and company names or logos mentioned on the Website are the property of their respective owners.
Restrictions on Use. Except as expressly stated in the Site Terms, none of the materials and Intellectual Property described herein may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of SoOPAKX, or the respective intellectual property owner. Any use of Site Content -- including any commercial use, reproduction for purposes other than as permitted under these Site Terms, modification, distribution, republication, display, or performance -- without the prior written permission of SoOPAKX is strictly prohibited.
Software. Any software, including any files, images incorporated in or generated by the software, and data accompanying the software (collectively "Software"), that may be made available on or through this Website is licensed to you by SoOPAKX on a non-exclusive and limited basis solely for the purpose of creating and ordering print products or services from SoOPAKX. SoOPAKX does and shall retain full and complete title and all intellectual property rights to such Software. You shall not copy, distribute, sell, modify, decompile, reverse engineer, disassemble or create derivative works from any such Software.
Disclaimer of Warranty / Limitation of Liability
This website and the information, site content, services, products and materials contained in or offered through this website, are provided on an "as is" basis without warranties of any kind, either express or implied. To the maximum extent permitted by law, SoOPAKX disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from computer viruses, and implied warranties arising from course of dealing or course of performance, with respect to this website and the information, site content, services, products and materials contained in or offered through this website. SoOPAKX does not represent or warrant that the information, site content, services, products and materials contained in or offered through this website are accurate, complete, reliable, current, or error-free, that the services and products offered will meet the user's requirements, or that the services and products will be provided in a timely, uninterrupted or secure manner. SoOPAKX is not responsible for typographical errors or omissions relating to pricing, text or photography. SoOPAKX does not represent or warrant that this website or its server(s) are free of viruses, trojans, malware, or other harmful or malicious components, even if SoOPAKX or it's authorized representatives have been advised of such possibility. You expressly agree that use of this site, including all content, data or software distributed by, downloaded or accessed from or through this site is at your sole risk.
In no event shall SoOPAKX, or its shareholders, directors, officers, employees, agents, affiliates or subsidiaries, be liable (jointly or severally) to any person or entity for any special, incidental, indirect, consequential, punitive or other indirect damages of any kind or nature ,under any legal theory, including damages resulting from loss of use, loss of profits and/or loss of data, whether in an action in contract, tort (including but not limited to negligence), or otherwise, and whether or not SoOPAKX has been advised of possibility of such damages, arising out of or in connection with: (1) the use or performance of this website; (2) errors or faults in the information, site content, services, products or materials contained in or offered through this website; (3) the use of information, site content, services, products or materials provided through this website; (4) the inability to use this website, any part of this website, or any function offered by the website; (5) a failure to provide products or services ordered from SoOPAKX (or any affiliate thereof) for any reason including any lost, corrupted or damaged customer data, non-delivery, mis-delivery, late delivery, or lost or damaged shipments; (6) mistake, omission, delay, or interruption of service; and/or (7) contamination by virus, trojan, or malware of any kind.
Some jurisdictions do not allow limitations on implied warranties, or the exclusion or limitation of incidental or consequential damages. If these laws apply, some or all of the above disclaimers, exclusions, or limitations, may not apply to you, and you may have rights additional to those contained herein.
SoOPAKX, together with its shareholders, directors, officers, employees, agents, affiliates or subsidiaries, shall not be responsible for any direct damages, and shall not provide any credit, refund or adjustment of any kind or nature that is in excess of the amount actually paid to SoOPAKX (after accounting for and deducting, as applicable, special offers, discounts, rewards points, etc.) for the printed product (and shipping costs if applicable) at issue. Under no circumstances will SoOPAKX be liable to you in any way for any site content you may be exposed to that you may find offensive, indecent or objectionable.
Third Party Websites & Links
Our website may feature links to other websites beyond our control, ("Third-Party Websites") These links are provided solely for the convenience and information of our website users. We do not guarantee or assert any claims regarding the substance, quality, functionality, accuracy, fitness for a specific purpose, merchantability, or any other aspect of any Third-Party Website or its content.
The inclusion of a link to a Third-Party Website on our site does not imply sponsorship, endorsement, approval, or assumption of responsibility for said Third-Party Website. We neither represent nor warrant the products or services offered on any Third-Party Website. It's important to note that the conditions of use and privacy policy on any Third-Party Website may differ significantly from the Terms of Use and Legal Notices that govern your use of our website.
We strongly recommend reviewing the conditions of use for all Third-Party Websites to gain a comprehensive understanding of the terms and conditions that apply to your use of these external sites.
Governing Law
The Site Terms and your use of this Website shall be governed by and construed in accordance with the laws of the Province of Ontario and the laws of Canada, without resort or giving effect to conflict of law provisions. Regardless of where you access this site, you agree that any action at law or in equity arising out of or relating to these Site Terms and/or your use of this Website shall be filed and adjudicated only in the courts of the Province of Ontario located in Toronto, Ontario and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding arising out of or under these Site Terms and or your use of this Website.
Indemnification
You agree that you shall indemnify and defend and hold SoOPAKX and its officers, directors, employees, shareholders, agents, affiliates, subsidiaries, suppliers and representatives, harmless from and against any and all claims, damages, losses, costs, and expenses (including but not limited to attorneys' fees) that, directly or indirectly, arise out of or are related to: (i) your breach of any provision of the Site Terms; (ii) any suit, claim, or demand arising from or relating to an allegation that any Customer Content provided by You, or any other text, photograph, image, graphic or other material you incorporated into products or services ordered from this SoOPAKX, that was not part of the standard Site Contents, infringes up the rights of a third party (iii) and/or (c) any of your activities conducted in connection with this Website, your use thereof, and/or the products and services ordered through this Website.
Security and Privacy
To order products from SoOPAKX it will be necessary for you to provide certain personal data or other information to this Website via the Internet and we are committed to taking all reasonable steps to safeguard your personal data or other information. We use secure servers and encryption software and various other precautions, but no system is infallible. Such information could potentially be subject to interception or alteration by third parties and it is not possible for SoOPAKX to guarantee absolute confidentiality or security. The information SoOPAKX collects and how it that information is the subject to SoOPAKX's Privacy Statement.
Termination
SoOPAKX may suspend or terminate your account and or your right to utilize the services made available through this Website in the event that it determines or has reasonable grounds to suspect that you are in violation of the Site Terms.
Notwithstanding any of these Site Terms that may suggest otherwise, SoOPAKX reserves the right, without notice and in its sole discretion, to terminate your right to use this Website for any reason or no reason at all, and to block or prevent future access to and use of this Website by you. In the event your right to use this website is terminated, these Site Terms shall still apply.
Content Consent
By providing us your personal or business information to use our services provided, you are agreeing to SoOPAKX collecting, storing and using that information. You are consenting to our disclosing you are a SoOPAKX customer and agree to the use of products that SoOPAKX manufactures to be photographed and used on SoOPAKX's website and marketing channels for marketing purposes.
If you choose to withdraw your consent of SoOPAKX's use of or disclosure of your information and imagery, please email us to resolve any issues.
